Refund policy
Returns Policy
We hope you enjoyed the items you purchased, but if for any reason you are not complete with the purchase - no problem.
Any item can be exchanged or returned to us subject to the following conditions: Items will be returned within 14 days of receipt of the item
Send us an email to zion@zsegeneration.com with the order number, the details of the item you want to exchange / return and the reason for the exchange.
As long as the products have not been sent by the company or anyone on its behalf to the address provided: an order made on the website can be canceled within 14 business days.
The customer will be credited with the product price less a clearing fee of 5% of the product value, unless he wants to replace it with another product from the site, in which case the customer will be entitled to the site in full without paying a clearing fee.
The credit will be made on the same terms as the transaction was charged (if paid in installments, the credit will also be in installments)
If the product is sent to the address provided and not used and is complete in its original packaging, it can be returned to the company's store: CSA Generation, Moshe Dayan 2, Sderot. By delivery or self-arrival. Return shipping will be paid for and performed by the customer (the responsibility for returning the product in its entirety, properly applies to the ordering customer)
After the product is returned to us and we will check its integrity, we will contact you for the credit, please attach the order details and contact number to the product. The credit card charged in the transaction will be credited with the price of the returned product less a clearing fee of 5% of the product value
Also, the shipping fees paid will not be credited.
Any request to cancel an order after the product has long been shipped, is subject to the customer returning the product at his own expense, without being used, complete and / or without damage and / or damage and / or defect and / or spoilage of any kind and type in its original packaging
We hope you enjoyed the items you purchased, but if for any reason you are not complete with the purchase - no problem.
Any item can be exchanged or returned to us subject to the following conditions: Items will be returned within 14 days of receipt of the item
Send us an email to zion@zsegeneration.com with the order number, the details of the item you want to exchange / return and the reason for the exchange.
As long as the products have not been sent by the company or anyone on its behalf to the address provided: an order made on the website can be canceled within 14 business days.
The customer will be credited with the product price less a clearing fee of 5% of the product value, unless he wants to replace it with another product from the site, in which case the customer will be entitled to the site in full without paying a clearing fee.
The credit will be made on the same terms as the transaction was charged (if paid in installments, the credit will also be in installments)
If the product is sent to the address provided and not used and is complete in its original packaging, it can be returned to the company's store: CSA Generation, Moshe Dayan 2, Sderot. By delivery or self-arrival. Return shipping will be paid for and performed by the customer (the responsibility for returning the product in its entirety, properly applies to the ordering customer)
After the product is returned to us and we will check its integrity, we will contact you for the credit, please attach the order details and contact number to the product. The credit card charged in the transaction will be credited with the price of the returned product less a clearing fee of 5% of the product value
Also, the shipping fees paid will not be credited.
Any request to cancel an order after the product has long been shipped, is subject to the customer returning the product at his own expense, without being used, complete and / or without damage and / or damage and / or defect and / or spoilage of any kind and type in its original packaging